MEMORY ARCADE SUPPORT
Help with accounts, saved activity, links, or anything that does not look right.
Contact support
Email apps@theylivehere.com with “Memory Arcade” in the subject. Please describe what happened, which iPhone model and iOS version you use, and the App screen involved. Do not email passwords, Apple verification codes, or payment information.
Using the App without an account
Memory Arcade is guest-first. Reactions, bookmarks, activity, and preferences work without signing in and are stored on that device. Sign in with Apple is optional and is used for account synchronization.
Delete your account in the App
Open Memory Arcade, go to My DNA, choose Account, then choose Delete synced account. Confirm the deletion when prompted. This removes the account and synchronized cloud data and returns the App to guest mode. The local guest archive on that iPhone is intentionally retained.
Request deletion without App access
Email apps@theylivehere.com from the email connected to the account, using the subject “Memory Arcade Account Deletion.” If you used Apple’s Hide My Email feature, send the request from the Apple relay address associated with Memory Arcade when possible. We may request limited information needed to verify account ownership before deletion.
Offline use
The App includes a saved catalog so browsing and local activity can continue during many connection problems. Community totals, account synchronization, and other online features may remain unavailable until a connection returns.
Shopping links
Product buttons open an external browser. Current beta links are ordinary Amazon searches without affiliate tracking. Purchases, returns, delivery, and product support are handled by the third-party retailer.