NOSTALGIA RATED SUPPORT
Previously named Memory Arcade. Help with accounts, saved activity, links, or anything that does not look right on iPhone or iPad.
Contact support
Email apps@theylivehere.com with “Nostalgia Rated” or “Memory Arcade” in the subject. Please describe what happened, your iPhone or iPad model, iOS/iPadOS version, App version, and the screen involved. Do not email passwords, Apple verification codes, or payment information.
Using the App without an account
Nostalgia Rated is guest-first. Reactions, bookmarks, activity, and preferences work without signing in and are stored on that device. Sign in with Apple is optional and is used for account synchronization and eligible global leaderboard scores.
Delete your account in the App
Open the App, go to My DNA, choose Account, then choose Delete synced account. Confirm the deletion when prompted. This removes the account, synchronized cloud data, and associated leaderboard scores and returns the App to guest mode. The local guest archive on that device is intentionally retained. Optional analytics is separate; see below.
Request deletion without App access
Email apps@theylivehere.com from the email connected to the account, using the subject “Memory Arcade Account Deletion.” If you used Apple’s Hide My Email feature, send the request from the Apple relay address associated with Memory Arcade when possible. We may request limited information needed to verify account ownership before deletion.
Offline use
The App includes a saved catalog so browsing and local activity can continue during many connection problems. Community totals, account synchronization, and other online features may remain unavailable until a connection returns.
Optional analytics and privacy requests
In version 1.1, choose My DNA → Privacy & data → Share usage data to control optional analytics. Turning sharing off stops new collection, but does not delete previously sent events. Choose Show analytics privacy IDs on that page, then Email a deletion request, or copy the IDs into an email to apps@theylivehere.com. You review and send the email yourself. Include IDs from each device whose data you want us to locate. Save them before uninstalling. If they are unavailable, contact us; we will explain what can be located without them. Your Apple email alone cannot identify unlinked analytics events.
Shopping links
Product buttons open Amazon in your browser or the Amazon app. They are affiliate links: They Live Here is an Amazon Associate and earns from qualifying purchases. Purchases, returns, delivery, and product support are handled by the third-party retailer.